Q Supposing I change my vehicle and wish to park with a different registration?

A Holders of e-permits may only park one vehicle at any one time. If you wish to change your vehicle then please email us

 

Q How do I get a recipt for my e-permit?

A If you enter an email address when you register, then you will be sent an email receipt for each transaction. You can also log-in to your FastPark account (your mobile phone number is your account number, and your PIN number is the last 4-digits of your credit or debit card) , select the ‘Transactions’ tab in your account, and print this page

 

Q How do the parking attendants know that I have paid?

A They will carry electronic hand held devices which will display your number plate and the duration for which your permit applies. You do not need to display anything in your vehicle

 

Q How do I pay?

A On line with a debit or credit card. We accept Visa and Mastercard credit cards, and all UK debit cards

 

Q How long in advance can I book my ticket?

A  Permits can be timed to start immediately or at any date in the future

 

Q How do I book?

A This has to be done online -  you can not pre book a parking space by calling the phone number on this web site.

 

Q What stations can I book at?

A You can only book at the stations shown on this web site, these may change from time to time depending on availability of spaces.

 

Q What vehicles can use the car park?

A Standard motor vehicles can use the car park. Please note that Buses, Limousines, extra wide vehicles (Hummer) and Minibuses are not permitted to use the car park.

 

Q Are there height restrictions at the car parks?

A Yes, these are 2.1 meters

 

Q Is the car park safe?

A Our car parks have been awarded the prestigious British Parking Associations Park Mark award. The car parks are monitored by the British Transport Police, CCTV unit Hawk eye. Note that you park your vehicle at your own risk, please refer to the terms and conditions displayed in the car park.

 

Q Is there disabled parking available at the car parks?

A Yes. there is a certain amount of free [varies depending on the car park] disabled parking at the car parks, that is available on a first come first served basis.

 

Q Do normal parking rules apply?

A Yes. If you do not comply with the normal parking rules [park with in the bay, etc] then parking charge notices will be issued.

 

Q Do I need to enable cookies on my browser when using this site

A Yes you do

 

 Q What time do the car parks close?

A The car parks do not close and are open 24hours/7 days a week

 

Q Do I get a discount

A The length of the parking period determines the amount of discount compared to the daily fee. 

 

Q What time are the car parks patrolled?

A This will vary

 

Q How will I get a refund if the parking is no longer required?

A Please email us

 

Q How do I know the registration has gone through?

A  Log-in to your FastPark account (your mobile phone number is your account number, and your PIN number is the last 4-digits of your credit or debit card) and view the ‘Transactions’ tab in your account    T

 

 

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